We make personalized gift-giving very easy, secure and guaranteed! Our buyers select only the highest quality gifts, which are then customized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special.
Exchange and Refund
We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund (no refund fees). Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 14 days of receipt confirmation.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at firstname.lastname@example.org if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.
Gifts-engraving.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material or due to payment delay. We may also cancel your order if the item is out of stock due to constant change of quantities.
During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. We use regular tracking service, offering affordable price. This service takes 7 to 20 days depending on your location. We don’t have control over the postal services, so we can’t guarantee delivery always on time and we do not refund for shipping delays.
We will fully refund (no refund fees) or resend your order, if your package was lost by the carrier, once confirmed.
Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect Gifts-engraving.com or any of our carriers.. Thank you for understanding.