Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The delivery charges vary, depending on the weight of the package. All charges are displayed in the checkout page. We offer free delivery on items with value above €80.

Which payment methods are accepted in the Online Shop?

We accept all major credit cards including payments with Pay Pal. We also accept payments in three currencies of your choice: Euro, Dollar and British Pound.

How secure is shopping in the Online Shop? Is my data protected?

Shopping in our shop is secured with SSL encrypted connection. To receive your payment we use the best payment transaction service providers such as PayPal and Braintree.

Your data added to this web site is well protected by high graded security software. To read more about how your data being stored, please read our privacy policy here

Shipping Information

We ship worldwide with tracking number.

When shipping outside of Spain any taxes, tariffs, duty or brokerage fees will be the responsibility of the recipient and will be handled independently of

What delivery method do you use?

We use Spanish tracking ordinary post service – CORREOS.

How long will delivery take?

Delivery period depends on your address. Standard delivery in Europe takes from 7 to 15 days. Outside Europe from 10 to up to 30 days.

We also provide you with tracking number for your convenience.

What exactly happens after ordering?

1.After you finish your payment you will receive an automated email confirming your payment.

2.After that you may receive another email from sell manager, If we have questions regarding your requirements, address issues, or any other misunderstanding.

3.Once your order is ready you will receive email containing photo of your actual customized product. Here in this step, if there is a mistake or you want to add and readjust something, you can do so by replying promptly. If not answering to that email we are assuming that you are confirming that everything is made correctly by your requirements.

4.After we send you email containing photos of the actual product (from step 3), we will dispatch your package on the next day. This way we give you some time to reply, in case something is wrong or simply want to amend address. Once sent we will send you an automated email with your tracking number, confirming that the package is on it’s way.

What if my package is lost or returned to you?

When we are required to re-ship your package due to an address error on your part, or failure to pick-up your parcel, you will be required to pay for the re-shipment of your package. To avoid this delay and cost, please ensure you give us the complete shipping address, including any apartment or units number for your house as well as a mobile phone number (add this information during the checkout process). It is generally recommended to ship your parcel to a HOUSE/HOME address (vs. a business address).

If your package is lost and after we confirm that status with the tracking number information, then you will be provided with two options: to send you a new package free of charge or to fully refund you.

We try to provide excellent after sell service. For us is important our clients to be satisfied not only of the quality of our products and customization service, but also of the after sell service.

Do I receive an invoice for my order?

We do not include an itemized bill with costs in your shipped box. We do include a packing slip which lists the items shipped with the Home and Shipping address shown. There are no prices shown on the packing slip.